ANTHONY MAROTTA

Work Experience

• Kokos Specialty Coffees

  2005-2011 | Lead Service Technician

  Took in all technical service calls for each 250 locations. Fixed & maintained all service equipment & drove to site locations as needed for repairs. Faxed, filed, scanned & utilized computer/internet skills to perform duties. Organized & restocked parts to insure quickly & timely responses to all calls. Organized & cleaned warehouse and all duties using Forklift. Performed face to face customer service. Installed intricate machinery utilizing knowledge of plumbing, such as water pressure readings, pipe sweating and other connectors. Rewired machinery using detailed electrical diagrams and schematics.

• Kokos Coffee

  2011-2012 | Operations Manager/ Quality Control

  Handled daily route planning. Monitor and maintain inventory. Handle customer inquiries and complaints, making daily client calls. Ensure filing systems are maintained and current. Made daily client visits, on rotations, to the site locations to insure quality control. Addressed bill inquiries, as well as processing payments with use of Quick Books. Handled bank deposits consisting of thousands of dollars daily. Conducted on site training for proper use of all equipment.

• United Coffee

  2012-Present | Service Technician/ Quality Control

  Trouble shot equipment, making necessary adjustments/repairs as needed. Provided all maintenance for the coffee, water & vending machines on site & off site locations. Provided on the spot repairs for all machinery types, driving to locations on a needed basis. Followed up with clients to check on the machinery’s performances & client satisfaction/needs. Conducted inventory evaluations, ordering parts as needed. Experienced in working with heavy machinery, cleaning, repairing, rewiring & prepping for re-installation. Expert in repairing, building, trouble shooting, and handling coffee, water & vending machines.

Education

• Riverside Brookfield High School

  1999-2003 | High School Diploma