2005-2011 | Lead Service Technician
Took in all technical service calls for each 250 locations. Fixed & maintained all service equipment & drove to site locations as needed for repairs. Faxed, filed, scanned & utilized computer/internet skills to perform duties. Organized & restocked parts to insure quickly & timely responses to all calls. Organized & cleaned warehouse and all duties using Forklift. Performed face to face customer service. Installed intricate machinery utilizing knowledge of plumbing, such as water pressure readings, pipe sweating and other connectors. Rewired machinery using detailed electrical diagrams and schematics.
2011-2012 | Operations Manager/ Quality Control
Handled daily route planning. Monitor and maintain inventory. Handle customer inquiries and complaints, making daily client calls. Ensure filing systems are maintained and current. Made daily client visits, on rotations, to the site locations to insure quality control. Addressed bill inquiries, as well as processing payments with use of Quick Books. Handled bank deposits consisting of thousands of dollars daily. Conducted on site training for proper use of all equipment.
2012-Present | Service Technician/ Quality Control
Trouble shot equipment, making necessary adjustments/repairs as needed. Provided all maintenance for the coffee, water & vending machines on site & off site locations. Provided on the spot repairs for all machinery types, driving to locations on a needed basis. Followed up with clients to check on the machinery’s performances & client satisfaction/needs. Conducted inventory evaluations, ordering parts as needed. Experienced in working with heavy machinery, cleaning, repairing, rewiring & prepping for re-installation. Expert in repairing, building, trouble shooting, and handling coffee, water & vending machines.
1999-2003 | High School Diploma