2002-2004 | Assistant Manager
Began operations of new store locations in Burleson, Seagoville, and Midlothian. Counted money in registers at the end of the night, and made deposits to the bank. Maintained inventory and placed orders as required. Monitored all employees and ensured customers were served correctly and in a timely manner.
Used manual threader to put threads on different sized bolts. Packaged and addressed shipments of parts; loaded shipments onto trucks using a forklift.
Pulled materials according to written work instructions, read blueprints, performed first part inspections, and packaged parts for shipping. Received shipments and checked them for damages and correct quantities. Entered shipment data into computer system, created bills of lading for packing slips, and loaded trucks with a forklift or pallet jack. Filed all ISO paperwork, including non-conformance and CAR paperwork.
2007-2011 | Hub Supervisor
Responsible for ensuring the timely completion of deliveries and services originating at six Dallas/Fort Worth locations. Scheduled six delivery personnel and three delivery trucks to make deliveries in the most time and cost efficient manner. Organized cycle counts to control inventory.
2007-2011 | Customer Service Lead
Answered and logged incoming customer calls relating to complaints, product orders, and general comments. Processed customer orders, release orders to be packed and shipped, and log all tracking information related to the order. Investigated customer complaints and facilitate solutions in an effort to satisfy and retain customers.
2007-2011 | Warranty/ Parts Department Lead
Responsible for all products returned at all 87 store locations; documented damages and make final determination on what is to be done with the product. Maintained an assigned section of inventory; pull items from this section, ordered parts for restocking, and maintained current cycle counts of inventory. Used AS400 software to record all inventory moves and adjustments. Worked closely with customer service department to ship needed repair parts to customers; package and ship repair orders using FedEx or UPS online software. Managed three other individuals within department; assist with pulling orders, receiving and shipping.
2011-2012 | Field Service Manager
Responsible for ensuring the timely completion of all services and installations. Scheduled appointments with customers and routed the service force accordingly. Followed up with customers to ensure that they were satisfied with the appointment. Ordered parts needed to complete any service. Also ordered supplies for cleaning the barbecues.
2012-2013 | Warehouse Manager
Responsible for checking in and putting up all incoming shipments. Ensured that all orders are shipped in a timely manner via FedEx and UPS Ground. Arranged to have temp workers come in when needed for projects. Worked closely with customer service to set up processes for shipping orders. Maintained proper levels of supplies for the warehouse.