1992-1993 | Apprentice Technician
Participated in the Automotive Apprenticeship Program, of the International Association of Machinist and Aerospace Workers, at high volume import dealership. Experience with service maintenance , brake, alignment, tire service, California Smog Check and repairs, electrical repairs, A/C service and installations, body water leak diagnosis, used car reconditioning.
1993-1993 | Technician
Technician at small import dealership. Performed California Smog Checks as licensed Inspector and Technician, used car reconditioning, accessory installations, brake service, alignment, new car prep
1993-1993 | Technician
Temporary contract technician at high volume import dealership. Performed duties of a Journeyman Technician out on disability.
1994-1995 | Technician
Technician at multi-vehicle line dealership. Performed lubrication service, alignments, brake service, electrical, suspension and steering repairs, tire service, A/C service. Experience with rapid management changes.
1995-1995 | Technician
Technician at Five-Star Service Quality Award winning dealership. Experience with domestic and import vehicles, light duty trucks and motor homes. Performed general repairs, A/C service work, electrical service, transfer case repairs.
1995-1997 | Technician
Participated in reorganization of high volume, multi-vehicle line dealership. Performed shop foreman duties, supervised personnel, improved shop equipment and quality controls. Specialist in A/C service, front end repairs, alignments, suspension and brakes. Responsible for Anti-lock brake diagnosis and repair
1997-2002 | Technician
Technician at high volume Domestic dealership. Five years of electronic 7.3L diesel drivability service and repair. Responsible for rear axle diagnosis and repair. Experience with Computer Control system drivability and tune-up, complete A/C service and installation, electrical troubleshooting, brake service, suspension repairs and alignment.
2002-2010 | Technician
Technician at Hyundai, Kia, Chrylser, Dodge, Jeep and used vehicle facilities. Performed electrical system troubleshooting, gas engine and transmission drivability, used vehicle reconditioning, clutch service, transmission R&R, major engine repairs, general maintenance, A/C service and accessory installation. Provided customer service assisting service advisors, experience with Parts inventory, billing and sales, worked with Reynolds & Reynolds system. IT support and shop equipment maintenance.
2011-2011 | Service Manager
Service Manager at growing Hyundai-Equus dealership. Improved dealer performance with Hyundai warranty policies and compliance. Implemented policies to increase Customer Satisfaction Index. Responsible for technician productivity, training and quality repairs. Supervised Advisors and Cashiers’ customer service and performance. Improved customer relations, customer satisfaction and supported Hyundai product brand image. Maintained facility operation in compliance with OSHA and state laws. Worked with ADP systems, created marketing and service maintenance packaging for improved profitability. Experience with Xtime serviceCRM.
2011-Present | Technician
Platinum Certified Hyundai Technician, 2013 Kia Certified Technician performed alignment services with Hunter Hawkeye system, Pre Delivery Inspections, conducted manufacturer campaign services, supported customer satisfaction, worked with ADP computer systems. Also served as Coordinator for Used Vehicles; managed reconditioning and processing for resale at a multi-brand automotive group. Performed daily repair order write ups and accounting. Over saw inspections, estimates, supervised in house and sublet repairs, monitored facility efficiencies, quality and cost control
2014-Present | Technician
Kia Master Elite Plus Certified Technician at Kia dealer, also cross trained for FCA Chrysler, Jeep, Dodge and Ram vehicles.