2006-2008 | Director of Operations
Responsible for the successful operations of eight retail self-storage and 4 mobile storage operations. Increased rental rates and overall profitability of the operations by putting the focus of the employees back on the customer. Responsible for the P&L at each location. Responsible for the overall operation of the 8 facilities from human resources and training to sales and customer service. Introduced training programs that enhanced employee performance and helped build a motivated workforce. Opened additions at two locations and increased the profitability of each of those locations through these additions.
2008-2010 | Branch Manager
Responsible for all aspects of the business operations; from sales management, operations management to human resources, purchasing and more. Remained focused on customer satisfaction which assists in the retention of new and existing customers. Recorded best profit year of the branch. Increased sales by 30% and increased profit over $300K Increased customer satisfaction from 90% to 100% by ensuring the installation process was followed during installation. Increased sales close rate from 40-45% in 2007 to 57% for 2008 and 2009. Decreased expenses of the Branch by 20% over 12 months to lower the break-even to manufacture additional profit for the branch. Instilled a fun work atmosphere which focuses on the employees and assists them in personal and professional development. These programs lead to greater retention and better overall employee moral.
2010-2016 | Owner, Operator
Owned and operated a successful lawn care and landscaping business. Started from ground up to over $200K per year.